Bioticamixx highly values your privacy and handles personal data with care. In this privacy and cookie policy, we explain what data we collect, why we do this, and what rights you have.

Bioticamixx is part of Grande Cure B.V..

1. Contact Details

You can reach us via:

Bioticamixx Hermelijnkoog 11 1822 CA Alkmaar The Netherlands Email: info@bioticamixx.nl

2. What personal data do we process?

We process personal data that you provide to us yourself, for example when you:

• Place an order
• Contact us
• Create an account
• Subscribe to our newsletter

This may include the following data:

• First and last name
• Address details
• Postal code and city
• Email address
• Phone number
• Payment details
• Order details

In addition, we collect technical data about your visit to our website, such as:

• IP address
• Browser and device data
• Data about your browsing behavior via cookies

This data helps us to improve the website and optimize your user experience.

3. Why do we process your data?

We use your personal data exclusively for the following purposes:

• Processing and delivering your order
• Handling payments
• Answering questions or requests
• Creating and managing your account
• Informing about changes to services or products
• Sending newsletters or marketing communications (only with consent)
• Improving and optimizing our website and services

We process your data exclusively on the basis of a legal basis, such as the execution of an agreement, legal obligations, or your consent.

We do not store your personal data longer than necessary for the purpose for which it was collected, unless a legal retention period dictates otherwise.

4. Cookies and similar technologies

Our website uses cookies.

Cookies are small text files that are stored on your device when you first visit our website. They ensure that the website functions properly and that preferences are remembered.

We use:

• Functional cookies (necessary for the website to function)
• Analytical cookies (for insights into website usage)
• Marketing or tracking cookies (only if you have given consent for this)

You can disable cookies via your browser settings. Please note that this may affect the functioning of the website.

5. Sharing personal data with third parties

We do not sell your personal data to third parties.

We only share data with parties necessary for the execution of our services, such as:

• Payment providers
• Delivery services
• Hosting and IT service providers
• Marketing and newsletter systems (if applicable)

We conclude processing agreements with these parties to ensure that your data is properly protected.

6. Automated decision-making

Bioticamixx does not make decisions based solely on automated processing that can have significant consequences for individuals.

7. Security of personal data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

This includes:

• Secure servers
• SSL encryption
• Limited access rights
• Internal security protocols

8. Your privacy rights

You have the right to:

• Access your personal data
• Have incorrect data corrected
• Request deletion of your data
• Withdraw your consent for data processing
• Object to processing
• Transfer your data to another organization (data portability)

Do you want to exercise one of these rights? Please contact us at info@bioticamixx.nl.

To ensure that the request was made by you, we may ask for additional verification.

9. Retention periods

We do not store your personal data longer than necessary for the purposes for which it was collected, unless we are legally obliged to store data longer (for example, for tax obligations).

10. Changes to this privacy policy

We reserve the right to change this privacy and cookie policy. The most current version is always available on our website..

11. WebwinkelKeur.

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services, for which we have given WebwinkelKeur permission. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.