Article 1. Applicability

1. These general terms and conditions apply to all offers, quotations, orders, and agreements between Grande Cure B.V., trading under the name BioticaMixx, and the counterparty, unless explicitly agreed otherwise in writing.

2. These terms and conditions apply to agreements with consumers as well as to agreements with business customers, unless expressly stated otherwise in the content or purport of a provision.

3. Deviations from these general terms and conditions are only valid if confirmed by Grande Cure in writing or electronically.

4. The applicability of any general terms and conditions used by the counterparty is expressly rejected.

5. If one or more provisions of these general terms and conditions are void or are annulled, the remaining provisions will remain fully in force. In such a case, the parties will agree on a replacement provision that aligns as much as possible with the purpose and intent of the original provision.

6. If there is ambiguity regarding the interpretation of a provision, it should be interpreted in the spirit of these general terms and conditions.

7. The most recent version of these general terms and conditions applies to all legal relationships between the parties, unless agreed otherwise in writing.

Article 2. Offers and Quotations

1. All offers and quotations from Grande Cure are non-binding, unless explicitly stated otherwise in writing.

2. An offer contains a complete and accurate description of the products and/or services offered. Obvious mistakes, errors, or clerical errors in the offer do not bind Grande Cure.

3. Images, specifications, descriptions, storage advice, shelf-life indications, and other information on the website or in other expressions are intended to provide as accurate an impression of the product as possible, but cannot give rise to claims for damages or dissolution in the event of minor deviations.

4. A quotation or offer lapses if the relevant product or service is no longer available in the meantime, or if the validity period of the offer has expired.

5. Grande Cure is not obliged to partially execute a composite offer or quotation for a proportional part of the stated price.

Article 3. Formation of the Agreement

1. The agreement is concluded at the moment the counterparty accepts Grande Cure's offer and meets the conditions set for it.

2. If the agreement is concluded electronically, Grande Cure will immediately confirm receipt of the acceptance by electronic means.

3. Grande Cure is entitled to refuse orders or requests, impose additional conditions, or request further information if it has reasonable grounds to do so, for example, in connection with payment risk, product availability, logistical limitations, or doubts about the accuracy of the provided data.

4. Grande Cure will ensure appropriate technical and organizational measures for the security of electronic data transfer and online payments.

Article 4. Products and Use

1. The products supplied by Grande Cure are intended for use in accordance with the product information, labeling, instructions for use, storage conditions, and other instructions provided by Grande Cure.

2. The counterparty is solely responsible for the correct and careful use of the products.

3. Before use, the counterparty must take note of the product information, including dosage, storage instructions, shelf life, warnings, and any usage restrictions.

4. BioticaMixx products are not intended as a substitute for medical advice, diagnosis, or treatment, unless explicitly stated otherwise and legally permitted.

5. Grande Cure reserves the right to reasonably modify product specifications, packaging, or compositions if this is necessary for compliance with laws and regulations, quality improvement, or availability of raw materials, provided that the nature of the product does not fundamentally change as a result.

Article 5. Refrigerated Storage, Transport, and Receipt

1. For products for which refrigerated storage or temperature control is prescribed, the counterparty is responsible for immediate and correct acceptance upon delivery.

2. The counterparty must inspect these products immediately after receipt and store them without delay in accordance with the specified storage instructions.

3. If a product may be temporarily transported or stored outside refrigerated storage according to the product information, only the maximums and conditions specified by Grande Cure or the manufacturer apply.

4. Grande Cure is not liable for loss of quality, loss of efficacy, or other damage arising from the counterparty or a third party engaged by them failing to comply with the specified storage or transport conditions.

5. If, upon receipt, the counterparty suspects that a refrigerated product has not been transported or delivered under the correct conditions, they must report this immediately, and at the latest within 24 hours of receipt, in writing and with substantiation to Grande Cure.

Article 6. Right of Withdrawal for Consumers

1. If the counterparty is a consumer, they generally have the right to withdraw from a distance contract for a product within 14 days without giving reasons.

2. The cooling-off period starts on the day after the consumer, or a third party designated by them who is not the carrier, has received the product.

3. During the cooling-off period, the consumer must handle the product and its packaging with care. The product may only be handled and inspected to the extent necessary to establish its nature, characteristics, and functioning.

4. If the consumer exercises their right of withdrawal, they must unambiguously notify Grande Cure of this within the cooling-off period.

5. The consumer must then return the product to Grande Cure as soon as possible, but no later than 14 days after the notification of withdrawal.

6. The direct costs of returning the product are borne by the consumer, unless agreed otherwise in writing.

7. After a valid withdrawal, Grande Cure will promptly, and at the latest within 14 days, refund all payments received from the consumer for the returned product, including any standard delivery costs paid, provided that Grande Cure has received the product or the consumer has demonstrated that the product has been returned.

8. Refunds will be made using the same payment method as the consumer used to pay, unless explicitly agreed otherwise.

Article 7. Exclusion of the Right of Withdrawal

1. The right of withdrawal may be excluded for products:
a. that have been manufactured according to the consumer's specifications;
b. that are clearly personal in nature;
c. that spoil quickly or have a limited shelf life;
d. that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
e. that by their nature have been irrevocably mixed with other products after delivery;
f. for which refrigerated storage, temperature control, or strict shelf-life monitoring is essential, if return is not reasonably justifiable or verifiable.

2. If the right of withdrawal is excluded, Grande Cure will clearly state this in the offer.

Article 8. Prices

1. All prices stated by Grande Cure are in euros and include VAT, unless explicitly stated otherwise.

2. Any shipping costs, surcharges, or other additional costs will be clearly communicated to the counterparty before the agreement is concluded.

3. Grande Cure is entitled to change its prices. Price changes do not affect agreements already concluded, unless there are statutory price changes, such as changes in VAT rates.

4. Obvious price errors or obvious mistakes do not bind Grande Cure.

Article 9. Payment

1. Payment must be made via the payment methods indicated on the website or in the quotation.

2. For business customers, unless otherwise agreed, a payment term of 14 days after the invoice date applies.

3. If the counterparty does not pay on time, they are legally in default.

4. From the moment of default, the counterparty owes statutory interest. For business transactions, Grande Cure is entitled to charge the statutory commercial interest.

5. All reasonable extrajudicial and judicial collection costs are borne by the counterparty. For consumers, extrajudicial collection costs will be calculated in accordance with the applicable statutory regulations.

6. Grande Cure is entitled to suspend the performance of its obligations as long as the counterparty has not fulfilled its payment obligations.

7. The counterparty is not entitled to set-off or suspension, except insofar as mandatory law stipulates otherwise.

Article 10. Delivery

1. Grande Cure will process and execute orders with the greatest possible care.

2. Delivery takes place at the address provided by the counterparty.

3. Stated delivery times are indicative and do not constitute a strict deadline, unless explicitly agreed otherwise in writing.

4. Exceeding a delivery period does not entitle the counterparty to compensation, dissolution, or non-performance, unless the exceeding is such that the counterparty cannot reasonably be expected to maintain the agreement.

5. The risk of loss or damage to products transfers at the moment of delivery to the counterparty or a third party designated by them. For consumers, this risk does not transfer until actual delivery.

6. Grande Cure is entitled to make partial deliveries.

Article 11. Conformity and Warranty

1. Grande Cure guarantees that the delivered products comply with the agreement, taking into account the nature of the product and the information provided by Grande Cure.

2. For consumers, the legal conformity regulation applies. This means that a product must meet what the consumer can reasonably expect from it.

3. Any additional warranty from Grande Cure, manufacturer, or supplier never restricts the consumer's legal rights.

4. A claim for conformity or warranty is not possible if the defect is due to incorrect use, incorrect storage, exceeding the shelf life, normal wear and tear, modifications made by the customer to the product, or failure to follow usage or storage instructions.

Article 12. Complaints

1. The counterparty must inspect delivered products immediately upon receipt for visible defects, damages, deviations in delivery, and temperature or packaging issues.

2. Visible complaints must be reported to Grande Cure in writing or by email within 7 days of receipt at the latest.

3. Complaints regarding refrigerated or temperature-sensitive products must be reported immediately, and at the latest within 24 hours of receipt.

4. Other complaints regarding products or services must be reported within a reasonable time after the defect has been discovered, and described as fully as possible, via info@grandecure.com.

5. The counterparty must give Grande Cure the opportunity to investigate a complaint.

6. Returns will only take place after prior written consent from Grande Cure and in accordance with the instructions provided by Grande Cure.

7. Filing a complaint does not suspend the payment obligation.

8. If the counterparty is a consumer and a complaint cannot be resolved by mutual agreement, they can turn to the competent court or another competent dispute or complaints body. The old European ODR platform is no longer available.

Article 13. Retention of Title

1. All products delivered by Grande Cure remain the property of Grande Cure until the counterparty has fully fulfilled all its obligations arising from the agreement(s) concluded with Grande Cure.

2. As long as ownership has not transferred to the counterparty, the latter may not pledge, encumber, or transfer the products to third parties, other than in the context of normal business operations if it concerns a business customer and has been agreed otherwise in writing.

3. If third parties seize the products delivered under retention of title, or wish to establish or assert rights thereon, the counterparty is obliged to immediately inform Grande Cure thereof.

Article 14. Suspension and Dissolution

1. Grande Cure is authorized to suspend its obligations or dissolve the agreement in whole or in part if:
a. the counterparty fails to fulfill its obligations, fails to fulfill them completely, or fails to fulfill them on time;
b. after the conclusion of the agreement, Grande Cure becomes aware of circumstances that give good reason to fear that the counterparty will not fulfill its obligations;
c. the counterparty fails to provide requested security;
d. performance is permanently or temporarily impossible.

2. In the event of dissolution, Grande Cure's claims that are already due become immediately payable.

3. If Grande Cure proceeds with suspension or dissolution, it is not obliged to compensate for any damage or costs arising therefrom.

Article 15. Cancellation

1. If the counterparty cancels an order in whole or in part, Grande Cure is entitled to charge the counterparty for the costs already incurred, reserved capacity, preparation costs, shipping costs, and any depreciation of specially ordered or temperature-sensitive products.

2. For products that have been specially ordered, have a limited shelf life, or are stored or transported under controlled conditions, cancellation may be completely refused after the agreement has been concluded.

Article 16. Force Majeure

1. Grande Cure is not obliged to fulfill any obligation if it is prevented from doing so by force majeure.

2. Force majeure includes: disruptions in transport or cold logistics, power outages, pandemics, war, government measures, strikes, delivery problems with suppliers, extreme weather conditions, cyber incidents, disruptions in payment or communication systems, and any other external cause beyond Grande Cure's reasonable control.

3. During force majeure, Grande Cure's obligations are suspended. If the period of force majeure lasts longer than three months, both parties are entitled to dissolve the agreement, without any obligation to pay compensation.

4. If Grande Cure has already partially fulfilled its obligations when the force majeure occurs, it is entitled to invoice the already executed part separately.

Article 17. Intellectual Property

1. All intellectual property rights relating to the website, product names, brands, texts, images, documentation, packaging, advice, designs, and other materials of Grande Cure rest exclusively with Grande Cure or its licensors.

2. Without prior written permission from Grande Cure, the counterparty is not permitted to reproduce, publish, edit, or commercially use these in whole or in part.

3. Insofar as Grande Cure acquires knowledge, experience, or general know-how during the execution of an agreement, it is free to use this, provided that no confidential information of the counterparty is disclosed.

Article 18. Liability

1. Grande Cure's liability is limited to direct damage that is the direct and immediate consequence of an attributable shortcoming or unlawful act of Grande Cure.

2. Direct damage is exclusively understood as:
a. reasonable costs incurred to determine the cause and extent of the damage, insofar as these relate to direct damage;
b. reasonable costs incurred to make Grande Cure's defective performance comply with the agreement, insofar as these can be attributed to Grande Cure;
c. reasonable costs incurred to prevent or limit damage, insofar as the counterparty demonstrates that these have led to a limitation of direct damage.

3. Grande Cure is not liable for indirect damage, including consequential damage, loss of profit, missed savings, reputational damage, business damage, stagnation damage, loss of data, or damage due to incorrect use or incorrect storage of products.

4. Insofar as Grande Cure is liable, this liability is limited to the amount paid out by its liability insurance in the relevant case, plus the excess. If for any reason no payment is made, the liability is limited to the invoice amount of the part of the agreement to which the liability relates, with a maximum of € 2,500, unless mandatory law stipulates otherwise.

5. Any claim for compensation lapses if it has not been submitted in writing to Grande Cure within 12 months after the counterparty discovered or reasonably should have discovered the damage.

6. The limitations in this article do not apply to damage caused by intent or deliberate recklessness of Grande Cure or its managerial staff, nor insofar as mandatory consumer law opposes this.

Article 19. Indemnification

1. The counterparty indemnifies Grande Cure against claims from third parties arising from the use, resale, incorrect application, incorrect storage, or modification of products delivered by Grande Cure, unless there is intent or deliberate recklessness on the part of Grande Cure.

2. If Grande Cure is sued by third parties on this account, the counterparty is obliged to assist Grande Cure both extrajudicially and in court and to immediately do everything that can be expected of them in that case.

Article 20. Applicable Law and Competent Court

1. All legal relationships between Grande Cure and the counterparty are exclusively governed by Dutch law. The applicability of the Vienna Sales Convention is excluded.

2. Disputes will be submitted to the competent court in the district where Grande Cure is located, unless mandatory law stipulates otherwise.

3. If the counterparty is a consumer, they also have the right to submit the dispute to the court that is competent according to mandatory legal rules.

Article 21. Final Provisions

1. Grande Cure is entitled to amend these general terms and conditions from time to time. Amended terms and conditions apply from the moment of publication on the website or from the moment they are otherwise communicated to the counterparty.

2. The Dutch text of these general terms and conditions is binding and prevails over translations.

3. These general terms and conditions will be sent free of charge upon request and are also available electronically.

Version 1.0 – General Terms and Conditions BioticaMixx / Grande Cure B.V.
Date: March 17, 2026