Article 1. Applicability

1. These general terms and conditions apply to all offers, quotations, orders and agreements between Grande Cure B.V., trading under the name BioticaMixx, and the counterparty, unless expressly agreed otherwise in writing.

2. These terms apply to agreements with consumers as well as to agreements with business customers, unless expressly stated otherwise in the content or purport of a provision.

3. Deviations from these general terms and conditions are only valid if confirmed by Grande Cure in writing or electronically.

4. The applicability of any general terms and conditions used by the counterparty is expressly rejected.

5. If one or more provisions of these general terms and conditions are null and void or are annulled, the remaining provisions will remain fully in force. In that case, the parties will agree on a replacement provision that aligns as much as possible with the purpose and scope of the original provision.

6. If there is uncertainty regarding the interpretation of a provision, it should be interpreted in the spirit of these general terms and conditions.

7. The most recent version of these general terms and conditions applies to all legal relationships between the parties, unless otherwise agreed in writing.

Article 2. Offers and quotations

1. All offers and quotations from Grande Cure are without obligation, unless expressly stated otherwise in writing.

2. An offer contains a complete and accurate description of the products and/or services offered. Obvious mistakes, errors or clerical errors in the offer do not bind Grande Cure.

3. Images, specifications, descriptions, storage advice, shelf life indications and other information on the website or in other expressions are intended to give as accurate an impression of the product as possible, but cannot give rise to compensation or dissolution if there are minor deviations.

4. A quotation or offer expires if the relevant product or service is no longer available in the meantime, or if the validity period of the offer has expired.

5. Grande Cure is not obliged to execute a composite offer or quotation partially at a proportional part of the stated price.

Article 3. Formation of the agreement

1. The agreement is concluded at the moment the counterparty accepts Grande Cure's offer and meets the conditions set forth therein.

2. If the agreement is concluded electronically, Grande Cure will immediately confirm receipt of the acceptance by electronic means.

3. Grande Cure is entitled to refuse orders or requests, to set additional conditions or to request further information if it sees reasonable grounds to do so, for example in connection with payment risk, product availability, logistical limitations or doubts about the accuracy of the data provided.

4. Grande Cure ensures appropriate technical and organizational measures for the security of electronic data transfer and online payments.

Article 4. Products and use

1. The products supplied by Grande Cure are intended for use in accordance with the product information, labeling, instructions for use, storage conditions and other instructions provided by Grande Cure.

2. The counterparty is solely responsible for the correct and careful use of the products.

3. Before use, the counterparty must familiarize themselves with the product information, including dosage, storage instructions, shelf life, warnings and any usage restrictions.

4. BioticaMixx products are not intended as a substitute for medical advice, diagnosis or treatment, unless expressly stated otherwise and legally permitted.

5. Grande Cure reserves the right to reasonably change product specifications, packaging or compositions if this is necessary for compliance with laws and regulations, quality improvement or availability of raw materials, provided that the nature of the product does not change significantly as a result.

Article 5. Refrigerated storage, transport and receipt

1. For products for which refrigerated storage or temperature control is prescribed, the counterparty is responsible for immediate and correct acceptance upon delivery.

2. The counterparty must check these products immediately after receipt and store them without delay in accordance with the indicated storage instructions.

3. If, according to the product information, a product may be temporarily transported or stored outside refrigerated storage, only the maximums and conditions specified by Grande Cure or the manufacturer apply.

4. Grande Cure is not liable for loss of quality, loss of effectiveness or other damage arising because the counterparty or a third party engaged by him does not comply with the specified storage or transport conditions.

5. If the counterparty suspects upon receipt that a refrigerated product has not been transported or delivered under the correct circumstances, he must report this immediately, and no later than 24 hours after receipt, in writing and with substantiation to Grande Cure.

Article 6. Right of withdrawal for consumers

1. If the counterparty is a consumer, he generally has the right to withdraw from the agreement regarding a product within 14 days without giving reasons in the case of distance selling.

2. The cooling-off period starts on the day after the consumer, or a third party designated by him who is not the carrier, has received the product.

3. During the cooling-off period, the consumer must handle the product and its packaging with care. The product may only be handled and inspected to the extent necessary to determine its nature, characteristics and functioning.

4. If the consumer exercises the right of withdrawal, he must unambiguously notify Grande Cure of this within the cooling-off period.

5. The consumer must then return the product to Grande Cure as soon as possible, but no later than 14 days after the notification of withdrawal.

6. The direct costs of returning the product are for the account of the consumer, unless otherwise agreed in writing.

7. After a valid withdrawal, Grande Cure will immediately and no later than 14 days refund all payments received from the consumer for the returned product, including any standard delivery costs paid, provided Grande Cure has received the product or the consumer has demonstrated that the product has been returned.

8. Refunds will be made using the same payment method as used by the consumer, unless expressly agreed otherwise.

Article 7. Exclusion of the right of withdrawal

1. The right of withdrawal may be excluded for products:
a. that have been manufactured according to the consumer's specifications;
b. that are clearly personal in nature;
c. that spoil quickly or have a limited shelf life;
d. that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
e. that after delivery are irrevocably mixed with other products due to their nature;
f. for which refrigerated storage, temperature control or strict shelf life monitoring is essential, if return is not reasonably justifiable or verifiable.

2. If the right of withdrawal is excluded, Grande Cure will clearly state this in the offer.

Article 8. Prices

1. All prices stated by Grande Cure are in euro and include VAT, unless expressly stated otherwise.

2. Any shipping costs, surcharges or other additional costs will be clearly communicated to the counterparty before the conclusion of the agreement.

3. Grande Cure is entitled to change its prices. Price changes do not affect agreements already concluded, unless there are statutory price changes, such as changes in VAT rates.

4. Obvious price errors or obvious mistakes do not bind Grande Cure.

Article 9. Payment

1. Payment must be made via the payment methods indicated on the website or in the offer.

2. For business customers, unless otherwise agreed, a payment term of 14 days after the invoice date applies.

3. If the counterparty does not pay on time, he is in default by operation of law.

4. From the moment of default, the counterparty owes statutory interest. In the case of commercial transactions, Grande Cure is entitled to charge the statutory commercial interest.

5. All reasonable extrajudicial and judicial collection costs are for the account of the counterparty. With regard to consumers, extrajudicial collection costs are calculated in accordance with the applicable legal regulations.

6. Grande Cure is entitled to suspend the performance of its obligations as long as the counterparty has not fulfilled its payment obligations.

7. The counterparty is not entitled to set-off or suspension, except insofar as mandatory law provides otherwise.

Article 10. Delivery

1. Grande Cure will process and execute orders with the greatest possible care.

2. Delivery takes place at the address specified by the counterparty.

3. Stated delivery times are indicative and do not apply as strict deadlines, unless expressly agreed otherwise in writing.

4. Exceeding a delivery term does not entitle the counterparty to compensation, dissolution or non-performance, unless the exceeding is such that the counterparty cannot reasonably be required to maintain the agreement.

5. The risk of loss or damage to products transfers at the time of delivery to the counterparty or a third party designated by him. For consumers, this risk does not transfer until actual delivery.

6. Grande Cure is entitled to make partial deliveries.

Article 11. Conformity and warranty

1. Grande Cure guarantees that the products supplied comply with the agreement, taking into account the nature of the product and the information provided by Grande Cure.

2. For consumers, the statutory conformity regulation applies. This means that a product must meet what the consumer can reasonably expect from it.

3. Any additional warranty from Grande Cure, manufacturer or supplier never limits the statutory rights of the consumer.

4. A claim under conformity or warranty is not possible if the defect has arisen due to incorrect use, incorrect storage, exceeding the shelf life, normal wear and tear, own modifications to the product or failure to follow usage or storage instructions.

Article 12. Complaints

1. The counterparty must check delivered products immediately upon receipt for visible defects, damage, delivery discrepancies and temperature or packaging problems.

2. Visible complaints must be reported to Grande Cure in writing or by email no later than 7 days after receipt.

3. Complaints regarding refrigerated or temperature-sensitive products must be reported immediately and no later than 24 hours after receipt.

4. Other complaints regarding products or services must be reported within a reasonable time after the defect has been discovered, and described as fully as possible, via info@grandecure.com.

5. The counterparty must give Grande Cure the opportunity to investigate a complaint.

6. Returns will only take place after prior written consent from Grande Cure and in accordance with the instructions given by Grande Cure.

7. Filing a complaint does not suspend the payment obligation.

8. If the counterparty is a consumer and a complaint cannot be resolved by mutual agreement, he can turn to the competent court or another competent dispute or complaints body. The old European ODR platform is no longer available.

In case of complaints, a consumer should first contact the entrepreneur.
If the web store is affiliated with WebwinkelKeur and in case of complaints that cannot be resolved
by mutual agreement, the consumer must contact
WebwinkelKeur (www.webwinkelkeur.nl),
who will mediate free of charge. Check whether this web store has a current
membership via https://www.webwinkelkeur.nl/leden/.
If no solution is reached then, the consumer has the
option to have his complaint handled by the independent dispute committee appointed by WebwinkelKeur, the decision of which is binding
and both the entrepreneur and the consumer agree to this binding decision. Submitting
a dispute to this dispute committee involves costs
that must be paid by the consumer to the relevant
committee.


Article 13. Retention of title

1. All products supplied by Grande Cure remain the property of Grande Cure until the counterparty has fully fulfilled all its obligations under the agreement(s) concluded with Grande Cure.

2. As long as ownership has not transferred to the counterparty, he may not pledge, encumber or transfer the products to third parties, other than in the course of normal business operations if it concerns a business customer and has been agreed otherwise in writing.

3. If third parties seize the products delivered under retention of title, or wish to establish or assert rights thereto, the counterparty is obliged to inform Grande Cure thereof immediately.

Article 14. Suspension and dissolution

1. Grande Cure is authorized to suspend its obligations or to dissolve the agreement wholly or partially if:
a. the counterparty fails to fulfill its obligations, not fully or not on time;
b. after the conclusion of the agreement, Grande Cure becomes aware of circumstances that give good reason to fear that the counterparty will not fulfill its obligations;
c. the counterparty fails to provide requested security;
d. performance is permanently or temporarily impossible.

2. In the event of dissolution, Grande Cure's already due claims become immediately due and payable.

3. If Grande Cure proceeds to suspend or dissolve, it is not obliged to compensate for any damage or costs arising therefrom.

Article 15. Cancellation

1. If the counterparty cancels an order wholly or partially, Grande Cure is entitled to charge the counterparty for the costs already incurred, reserved capacity, preparation costs, shipping costs and any depreciation of specially ordered or temperature-sensitive products.

2. For products that are specially ordered, have a limited shelf life or are stored or transported under controlled conditions, cancellation after the conclusion of the agreement may be completely refused.

Article 16. Force majeure

1. Grande Cure is not obliged to fulfill any obligation if it is prevented from doing so due to force majeure.

2. Force majeure also includes: disruptions in transport or cold chain logistics, power outages, pandemics, war, government measures, strikes, delivery problems with suppliers, extreme weather conditions, cyber incidents, disruptions in payment or communication systems and any other external cause beyond Grande Cure's reasonable control.

3. During force majeure, Grande Cure's obligations are suspended. If the period of force majeure lasts longer than three months, both parties are entitled to dissolve the agreement, without any obligation to pay damages.

4. If Grande Cure has already partially fulfilled its obligations when the force majeure occurs, it is entitled to invoice the part already performed separately.

Article 17. Intellectual property

1. All intellectual property rights relating to the website, product names, brands, texts, images, documentation, packaging, advice, designs and other materials of Grande Cure rest exclusively with Grande Cure or its licensors.

2. Without prior written permission from Grande Cure, the counterparty is not permitted to reproduce, publish, edit or commercially use these, wholly or partially.

3. Insofar as Grande Cure acquires knowledge, experience or general know-how during the execution of an agreement, it is free to use these, provided that no confidential information of the counterparty is disclosed.

Article 18. Liability

1. Grande Cure’s liability is limited to direct damage that is the direct and immediate consequence of an attributable shortcoming or unlawful act of Grande Cure.

2. Direct damage is understood to mean exclusively:
a. reasonable costs to determine the cause and extent of the damage, insofar as these relate to direct damage;
b. reasonable costs incurred to make Grande Cure’s defective performance conform to the agreement, insofar as these can be attributed to Grande Cure;
c. reasonable costs to prevent or limit damage, insofar as the other party demonstrates that these have led to a limitation of direct damage.

3. Grande Cure is not liable for indirect damage, including consequential damage, loss of profit, missed savings, reputational damage, business damage, stagnation damage, loss of data or damage due to incorrect use or incorrect storage of products.

4. Insofar as Grande Cure is liable, that liability is limited to the amount paid out by its liability insurance in the relevant case, plus the excess. If for any reason no payment is made, liability is limited to the invoice amount of the part of the agreement to which the liability relates, with a maximum of € 2,500, unless mandatory law dictates otherwise.

5. Any claim for compensation shall lapse if it has not been submitted to Grande Cure in writing within 12 months after the other party discovered or reasonably should have discovered the damage.

6. The limitations in this article do not apply to damage caused by intent or deliberate recklessness of Grande Cure or its management personnel, nor insofar as mandatory consumer law opposes this.

Article 19. Indemnification

1. The other party indemnifies Grande Cure against claims from third parties arising from the use, resale, incorrect application, incorrect storage or modification of products supplied by Grande Cure, unless there is intent or deliberate recklessness on the part of Grande Cure.

2. If Grande Cure is sued by third parties on this account, the other party is obliged to assist Grande Cure both extrajudicially and in court and to immediately do everything that can be expected of them in that case.

Article 20. Applicable law and competent court

1. All legal relationships between Grande Cure and the other party are exclusively governed by Dutch law. The applicability of the Vienna Sales Convention is excluded.

2. Disputes will be submitted to the competent court of the district court in the district where Grande Cure is located, unless mandatory law prescribes otherwise.

3. If the other party is a consumer, they also have the right to submit the dispute to the court that is competent according to mandatory legal rules.

Article 21. Final provisions

1. Grande Cure is entitled to amend these general terms and conditions from time to time. Amended conditions apply from the moment of publication on the website or from the moment they have been communicated to the other party otherwise.

2. The Dutch text of these general terms and conditions is binding and prevails over translations.

3. These general terms and conditions will be sent free of charge upon request and are also available electronically.

Version 1.0 – General Terms and Conditions BioticaMixx / Grande Cure B.V.
Date: March 17, 2026